Café Learning Facilitator

The role of the Café Learning Facilitator

The Café Learning Facilitator will be working within our social enterprise/s ensuring all expectations are met safely, efficiently, and effectively.

The Café Learning Facilitator reports to the Enterprise Coordinator and is responsible for supporting workplace learning for adults with learning disabilities and associated disorders by developing their knowledge and skills of work.

The Facilitator is at the very heart of the Café, responsible for its day-to-day running, and customer service as well as ensuring a safe and appropriate environment. Some experience of working within a busy catering kitchen or café would be beneficial.

Competency framework

Being People Centred  ·  Effective Communication  ·  Working Together  ·  Delivering Results

Being people centred

The Café Learning Facilitator plays a vital role in enabling Learners to achieve the things that matter to them. This means supporting Learners to make informed choices and decisions that enhance their lifestyle in a meaningful and rewarding way.

KPIs

• Ensure Learners gain appropriate work preparation skills.
• Demonstrate a person-centred approach whilst supporting Learners within their role ensuring that physical, emotional and cultural well-being is actively promoted.
• Organise daily workload, ensuring each Learner is provided with specific meaningful tasks.
• Provide catering for events with the Learner being at the forefront.
• Providing a high level of customer service to encourage repeat customers.
• To carry out any other duties deemed appropriate to promote able2achieve Trust.

Ways in which you might show or measure this? Regularly read and review individual support plans; Record feedback from stakeholders; Evidence of team working; Record achievement of Learners' goals and aspirations; Produce high-quality baked goods for our cafés and external customers.

Effective communication

The Café Learning Facilitator has an active role in delivering effective learning and should demonstrate this through timely and effective recording and reporting. This involves contributing in a way that is fair and respectful, enabling the company to show that it is compliant with regulatory, contractual and internal requirements.

KPIs

• Actively liaise with stakeholders in a way that promotes and encourages open communication and feedback.
• Report and record Learners' progress and achievement.
• Encourage Learner involvement through the promotion of the Learners' voice.
• Record and report any concerns or issues to the Enterprise Coordinator, Registered Manager or Safeguarding Lead.
• Encouraging effective communication, initiating work plans and helping to foster a positive team spirit.
• To ensure equipment is kept in good working order and inform the Enterprise Coordinator of necessary repairs and maintenance.
• Attendance and contribution to supervisions.

Ways in which you might show or measure this? Regularly communicate with stakeholders; Celebrate achievement through social media; Assessing and recording evidence; Updating the Enterprise Coordinator of Learners' achievements and progression; Evidence of collaborative working with internal and external bodies.

Working together

The Café Learning Facilitator works well as part of the Trust team and effectively collaborates with all internal and external bodies. The Café Learning Facilitator puts the Learner at the forefront of everything they do, celebrates achievement and encourages empowerment through work-based learning.

KPIs

• Works effectively and enthusiastically.
• Actively promotes teamwork.
• Identify the needs and aspirations of the team and support them to achieve their goals.
• Maintain and develop positive working relationships with all stakeholders.
• Demonstrates commitment through good attendance and timekeeping.
• Embraces feedback and coaching given to support own performance.
• Takes responsibility for performance and development, highlighting areas for improvement during supervisions and appraisals.
• Works effectively with others within the team or wider organisation to support successful transition and achievement for Learners.

Ways in which you might show or measure this? Evidence of Learners actively being empowered and progressing; Record feedback and collaborative work with stakeholders; Contribution to team meetings; Evidence of working together; Timekeeping and sickness record; Attend regular supervision.

Delivering results

The Café Learning Facilitator ensures that Learners develop their skills and are at the forefront of the Café.

KPIs

• Facilitates high-quality work-based learning and strives for outstanding results for Learners and the Café.
• Supports individuals to prepare coffee and food in line with their abilities, choices, and support plans.
• Maintains 100% compliance with food hygiene, health & safety, and infection control standards.
• Supports the preparation of consistent, good-quality coffee and food.
• Ensure Learners' progress and achievements are recorded underpinning achievements.
• Ensure equality of treatment for all Learners by researching and using effectively differentiated resources and strategies.
• Maintain a high level of confidentiality concerning individuals, able2achieve and other staff members including the use of social media.
• Keep up to date with statutory and legislative standards and guidance, identify good practices, and current thinking.
• Ensure that your practice meets able2achieve quality standards.
• Working within able2achieve policies and procedures professionally.
• To ensure takings are accurate, logged correctly and handled securely.
• To ensure the enterprise is competing effectively with local competitors.
• Maintaining effective stock management and merchandising.
• To have a commitment to personal development including undertaking mandatory training and actively participating in regular support and supervision and appraisal processes.

Ways in which you might show or measure this? Achievements of relevant KPIs; Feedback from stakeholders; Results of internal and external inspection; Increased income and community presence.

Person specification

We expect potential staff to understand and work to able2achieve's values. A successful candidate for this position will need to demonstrate the following specification.

Values

• Being people centred
• Empowering, including and respecting all people
• Challenging wrong ways of thinking about learning disability & Mental Health
• Transforming and enhancing lives
• Being innovative and developing new ideas

Behaviours you will need

• Positive about working for able2achieve E
• Works well with all of their colleagues E
• Takes responsibility for their own development E
• Encourages continual improvement & raising standards in service delivery E
• Flexible approach to problem-solving D
• Ability to instil in others a feeling of confidence D
• Ability to adapt to a variety of workplace routines, fully supporting the Learner in training & gradual integration into the workforce E
• Good interpersonal & communication skills, working effectively with stakeholders E

Experience you will have

• Experience working with & supporting people with learning difficulties/disabilities, mental health and/or challenging behaviour D
• Experience with service delivery requirements for people with learning disabilities D
• Appreciation of the Care Quality Commission (CQC) inspection regimes E

Knowledge you will have gained

• Knowledge of legislation & current issues regarding disability & employment E
• Knowledge of how social enterprises operate regarding employment & inclusion E
• Knowledge of equal opportunities in employment D
• Understanding of Human Resources Practices E
• Understanding of the needs of Learners E

Personal circumstances

• Ability to work flexible hours in accordance with the needs of the post E
• Ability to travel regionally as required E
• Ability to provide transportation for learners D

E = Essential   D = Desirable