The role of the Night Wake Learning Support Worker

The Night Wake Learning Support Worker provides safe, calm and person-centred overnight support for learners in Chard. The role helps people feel safe and settled through the night while ensuring support is delivered in line with regulatory, contractual and internal requirements.

Competency framework

Being People Centred · Effective Communication · Working Together · Delivering Results

Effective leadership – Not required for this post

KPIs

Completes agreed night-time checks and follows Care Plans and Risk Assessments relating to learners, reporting any changes or concerns as necessary.
Demonstrates understanding of and adherence to local safeguarding procedures i.e. who to contact, correct procedure
Highlights and reports any overnight concerns through line management to ensure safe working practice and accountability.
Demonstrates understanding of and adherence to safe working practices to promote own safety and safety of others.

Ways in which you might show or measure this? Health & Safety records; Incident notification reports; Training records (Medication, Safeguarding etc.); Adherence to process and policies, QCS reading list.

Being people centred

The Night Wake Learning Support Worker role is vital in helping learners feel safe, respected and supported overnight. This means responding to individual needs calmly, maintaining dignity and privacy, and supporting routines that help people start the next day well.

Can demonstrate they are able to support a wide range of learners overnight by working effectively as part of a wider team to meet the needs of the learners we support.
Encourage individual rights, independence, privacy and dignity during overnight support.
Demonstrate a person centred approach whilst supporting learners within their role ensuring the physical, emotional and cultural well-being of all individuals is actively promoted.
Respond to learners' overnight support needs in a calm, respectful and person-centred way.
Support settled routines, sleep hygiene and safe environments in line with individual support plans.
To raise any concerns regarding individuals and the service (including health and safety issues and the environment) with the appropriate manager or social landlords.
Demonstrates a person centred approach whilst supporting learners
Works effectively with others in the team or wider organisation to support successful transition and achievement for learners.

Ways in which you might show or measure this? Feedback from team members/learners/families; Individual support plans and evidence of asking the right questions about supporting someone; Evidence of team working.

Effective communication

The Night Wake Learning Support Worker has an active role in delivering effective overnight support and should demonstrate this through timely and accurate recording and reporting. This involves contributing to individual plans and paperwork in a way that is fair, respectful and compliant with regulatory, contractual and internal requirements.

Accurately record night-time checks, support provided, incidents, concerns and relevant changes in presentation.
To actively liaise with families and friends in a way that promotes and encourages open communication and feedback.
Establish and maintain positive and effective relationships with family members and friends in a way that promotes and encourages open communication and feedback.
Ensuring that appropriate, accurate and timely overnight records are kept in respect of incidents and accidents, support plans, risk assessments, reviews and other systems in place.
Completes reports demonstrating learner progress and achievement.
Update Support Plans, Risk assessments and Tutorials encouraging learner involvement through the promotion of learner voice.
Record and report any concerns or issues both internally and to within the team and the relevant external bodies i.e. CQC, Safeguarding, Local Authority.

Ways in which you might show or measure this? Assessment evidence records; Individual support plans; Evidence of collaborative working with people we support; Communication/Passover book and other service records/systems.

Working together

The Night Wake Learning Support Worker needs to work as part of a team and is expected to work effectively and collaboratively with all colleagues supporting learners in Chard.

To work effectively as a team member and actively promote teamwork and team building which involves taking part in hand-overs and contributing to agenda/discussions at staff meetings.
The Night Wake Learning Support Worker shall read, implement, contribute, review and maintain individual support plans.
The Night Wake Learning Support Worker shall help individuals identify their needs, aspirations & support them to achieve their goals.
Demonstrates enthusiasm for able2achieve, commitment to team and company through good attendance and time keeping.
Contributes good ideas and solutions to supporting colleagues.
Embraces feedback and coaching given to support own performance. Taking responsibility for own performance and development highlighting areas for improvement during supervisions and appraisals / meetings.
Develops positive working relationships with all stakeholders liaising appropriately with Professionals (Doctors, Nurses etc.) in the lives of people we support

Ways in which you might show or measure this? Having honest conversations with team members; Contribution in team meetings; Evidence of working together; Time keeping and sickness record.

Delivering results

The Night Wake Learning Support Worker is accountable for ensuring that care plans and risk assessments are effectively followed during overnight support.

Delivers high quality learning and assessment to underpin high levels of achievement for all learners.
Ensure equality of treatment for all learners by researching and using effectively differentiated resources and strategies.
Strives for outstanding results i.e. learner outcomes and observations and directs learning support effectively.
Evidence of working within able2achieve policies and procedures in a professional manner at all times.
Maintain a high level of confidentiality with regard to individuals, able2achieve and other staff members including the use of social media.
Ensure that your practice meets able2achieve quality standards.
To have a commitment to personal development including undertaking mandatory training and actively participating in regular support and supervision and appraisal processes.

Ways in which you might show or measure this? Achievements of relevant KPIs; Feedback from team members/learners/families; Results of internal and regulatory inspection; House meetings and reviews.

Person specification

This section outlines the things you will need to be able to demonstrate to be a successful Night Wake Learning Support Worker. We expect that people will work to able2achieve's values in everything we do.

Values

Being people centred
Empowering, including and respecting all people
Challenging wrong ways of thinking about learning disability & Mental Health
Transforming and enhancing lives
Being innovative and developing new ideas

Behaviours you will need

Positive about working for able2achieve E
Works well with all of their colleagues E
Takes responsibility for their own development E
Encourages continual improvement and raising standards in service delivery E
Ability to make sound decisions based on information and evidence D

Experience you will have

Experience of working with and supporting learners with learning difficulties/disabilities, mental health and/or challenging behaviour D
Recent and relevant experience of the service delivery requirements of people with a learning disability D
Appreciation of the Care Quality Commission (CQC) inspection regimes E
Completed Care Certificate E

Knowledge you will have gained

Working knowledge of the care operational contexts that influence service delivery E
Forward planning skills D
Flexible approach to problem solving E
Ability to instil in others a feeling of confidence D

Personal circumstances